Frequently Asked Questions | Azhar Trading & Co.

Frequently Asked Questions (FAQ)

How do I place an order?

Browse our website and add your desired products to the Inquiry Basket. Once you have selected all items, submit your inquiry. Our sales team will review your request and provide a quotation, including shipping options and estimated delivery times.

You may also contact us directly for custom requirements, bulk orders, or OEM manufacturing inquiries.

What shipping methods do you offer?

We offer several shipping options depending on your requirements:

• Sea Freight
• Air Freight
• DHL Express
• FedEx Express
• Postal Services

Our team will recommend the most suitable shipping method based on order size, destination, and delivery timeline.

How long does shipping take?

Estimated delivery times:

• DHL / FedEx Express: 5–10 business days
• Air Freight: 7–15 business days
• Postal Services: 14–30 business days
• Sea Freight: 30–60 days

Delivery times may vary depending on destination and customs clearance procedures.

Do you have a minimum order quantity (MOQ)?

Most products are available without a strict minimum order quantity. However, custom manufacturing and private-label projects may require minimum production quantities.

Please contact us for specific product requirements.

What currencies do you accept?

We primarily invoice in:

• US Dollars (USD)
• Euro (EUR)

Other currencies may be accommodated upon request.

Do you offer wholesale discounts?

Yes. We offer competitive pricing and volume discounts for wholesalers, distributors, retailers, and bulk buyers.

Please contact us for a customized quotation.

What payment methods do you accept?

We accept:

• Bank Wire Transfer (SWIFT)
• Western Union
• Major Credit Cards (where applicable)

Payment terms may vary based on customer history and order value.

Do you offer OEM and private-label manufacturing?

Yes. We provide OEM and ODM manufacturing services, including:

• Custom product development
• Logo engraving
• Private labeling
• Custom packaging
• Product customization

Can you manufacture custom products?

Yes. We can manufacture products according to your drawings, samples, specifications, or design requirements.

Are samples available?

Yes. Samples can be provided upon payment of sample and shipping charges.

Customers may also arrange shipment using their own courier account.

Do you provide custom packaging?

Yes. We offer custom packaging solutions including retail packaging, gift boxes, display packaging, and private-label packaging.

What should I do if products arrive damaged?

Please notify us immediately after receiving the shipment and provide photographs along with product details.

Our team will review the claim and work with you to provide an appropriate solution.

Do you offer door-to-door delivery?

Yes. Door-to-door delivery services are available for many destinations worldwide.

Please contact us for available options in your country.

Which countries do you serve?

Azhar Trading & Co. proudly serves customers worldwide, including wholesalers, distributors, retailers, collectors, and private-label brands across North America, Europe, Australia, and other international markets.

How can I contact Azhar Trading & Co.?

You can contact our sales team through:

Website: www.azhartrading.com

Email: info@azhartrading.com

Our team will respond as quickly as possible to assist with your inquiry.